The City of Alexandria Department of Transportation and Environmental Services (TES) operates the DOT Paratransit Program to complement the DASH fixed-route system by providing ADA paratransit service for residents who are unable to use fixed-route transit.

The program currently provides approximately 3,100 trips per month (104 trips per day) with 96.3% on-time performance, an average trip distance of 4.5 miles, and a 3.5% no-show rate. Service is delivered through a contracted operations provider that is currently fully staffed with 16 operators. The fleet is being modernized with replacement vehicles entering service in 2026 and the installation of Samsara telematics systems to improve safety, reliability, and operational oversight.

DOT is advancing several initiatives to strengthen mobility options and ensure long-term program sustainability. These include paratransit service optimization, the development of a Mobility Pass program to expand transportation choices for eligible residents, a Travel Training program (pending grant funding) to support independent use of transit, and a citywide human services transportation coordination effort to improve efficiency and reduce duplication across City programs.

Together, these initiatives are intended to maintain high-quality paratransit service while expanding mobility options and improving system efficiency across Alexandria’s transportation network.

DASH Board of Directors Meeting

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